Refund policy

Return & Refund Policy

At DewKiss Beauty, we hope every order meets your expectations. We understand, however, that there may be occasions when you need to return a purchase. This policy explains our return eligibility requirements, refund process, and how to contact us if there is an issue with your order.

Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the merchandise must remain in its original condition. This means the product must be unused, unopened, and returned with its original packaging, labels, seals, and other included materials.

A receipt, order confirmation, or other proof of purchase may be required to process your request.

Products showing signs of use, alteration, or damage occurring after delivery may not qualify for a return.

Starting a Return

Before mailing any merchandise back to us, please email ImaMdromjan@gmail.com to request return authorization.

When contacting us, please include:

Your name and order number;
The product you would like to return;
A brief explanation of why you are requesting the return; and
Photographs when reporting damaged, defective, or incorrectly shipped merchandise.

After reviewing your request, we will provide further instructions if the return is accepted.

Returns sent without contacting us in advance may be refused.

Beauty and Personal-Care Products

Because DewKiss Beauty offers beauty and personal-care merchandise, additional return restrictions may apply for health and hygiene purposes.

Cosmetics, skincare products, and other personal-care items are generally eligible for return only when they remain unopened, unused, and with any safety or hygiene seal intact.

Once a product has been opened, sampled, applied, used, or its protective seal has been removed, we generally cannot accept it as a change-of-mind return.

This restriction does not prevent you from contacting us if an item was damaged, defective, or incorrect when delivered.

Items That Cannot Be Returned

Subject to applicable law, we generally cannot accept returns for:

Used or opened beauty and personal-care products;
Products with removed or broken hygiene or safety seals;
Gift cards;
Complimentary gifts and promotional products;
Merchandise specifically identified as Final Sale; or
Items damaged due to misuse, improper storage, accidental damage, or handling after delivery.

If you are uncertain about the eligibility of a particular product, please contact us before returning it.

Problems With Your Order

We encourage you to check your package promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, email us as soon as reasonably possible. Please provide your order number along with clear photographs showing the product and the issue.

We will review the information provided and determine an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or other reasonable resolution.

Return Shipping Costs

For eligible returns resulting from a change of mind, accidental purchase, or customer ordering error, the customer is responsible for the cost of shipping the merchandise back to us.

We strongly recommend choosing a shipping method that provides tracking. We cannot guarantee reimbursement for a return package that does not reach us.

When a return is necessary because we sent an incorrect item or because an item arrived damaged or defective, please contact us first. For an approved claim, DewKiss Beauty will provide instructions regarding the return and any applicable return shipping arrangements.

Unless otherwise required by law or stated in this policy, original delivery charges are not refundable.

Exchanges

We do not guarantee direct exchanges for returned merchandise.

If you would like another product, size, shade, or variation, you may return the original eligible item and place a separate order for the product you prefer.

For an incorrect or defective item, please contact our customer service team before placing a replacement order.

Refund Review and Processing

Returned merchandise will be inspected after it is received.

We will contact you after the inspection to confirm whether your refund has been accepted or declined. Approved refunds will be returned to the original form of payment used for the purchase.

After we issue a refund, please allow approximately 5–10 business days for it to appear in your account. Your financial institution or payment provider may require additional processing time that is outside our control.

If 10 business days have passed after we confirmed that your refund was processed and the funds have not appeared, please contact us for assistance.

Final Sale and Discounted Merchandise

A discounted price alone does not necessarily make an item non-returnable. Eligible discounted merchandise may still be returned under the requirements described above unless the product was clearly identified as Final Sale at the time of purchase.

Final Sale merchandise is generally not eligible for change-of-mind returns, subject to applicable consumer protection laws and our policy concerning damaged, defective, or incorrectly supplied products.

Order Changes and Cancellations

If you notice an error in your order or wish to cancel it, contact us promptly.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed after fulfillment has begun.

Once an order has been shipped, it generally cannot be canceled. After delivery, eligible merchandise may instead be returned according to this policy.

Packages Returned to Sender

Please verify your shipping information carefully when placing an order.

Packages returned because of an incomplete or inaccurate customer-provided address, an unclaimed shipment, or a refused delivery may be subject to applicable shipping and return costs. Where permitted, these costs may be deducted from the amount refunded.

Questions About Returns or Refunds

If you need assistance, please contact DewKiss Beauty before sending merchandise back. Our customer service team can provide instructions based on your specific order.

Contact Information

DewKiss Beauty
Address: 1701 E 6th St, Santa Ana, CA 92701, United States
Phone: (714) 501-3511
Email: ImaMdromjan@gmail.com

Last updated: August 23, 2026